During my career I worked as a Recruitment Manager and also had various roles managing people. One thing my
experiences have taught me is:
“Skills and Competencies determine whether an individual CAN do something; but Motivation and Attitude
influence whether the individual actually WANTS to do it”
Psychometric tools provide insights into people’s skills, preferences and characteristics. I have worked with many and
learnt that while most of these tools are useful they are rarely context specific; they don’t allow for the fact that people
change depending on what they are experiencing at any particular time - just think about how differently we behave at
home as opposed to work?
As my career progressed I studied the way the mind and brain work together. I learnt that our unconscious filters not
only shape the way we view the world and those around us, but also how we perceive things differently given any unique
set of circumstances and as such dictate how we react to experiences. Our core values and beliefs are a major
component of these unconscious filters. These values are invisible to the naked eye and as such can cause many
problems when interacting with others; how often is a Manager left wondering what he or she has said to upset an
employee? What if an individual’s values are conflicting with the Company’s values?
The key here is that these values very much shape a person’s motivation and attitude. So, as I have learnt, it is not
enough to know whether an individual has the skills and competencies to be able to achieve something - how can we
ascertain if the individual is motivated and has the attitude to want to achieve it?
How can I Identify and map the secrets of high performing talent in a specific role?
How can I predict at an early stage whether a person will be suited toward a different role?
How can I ensure that I interview, select and appoint the right people, with the right attitude for key roles?
How do I make the recruitment process more efficient and thus save the organisation time and money?
How do I motivate my people to consistently perform the tasks in their current role?
How do I retain the right people for the right roles?
How can I ensure that my people are fully aligned with the organisational culture and values?
How do I reconcile conflict between individuals in teams?
How can I begin to address some of the issues of stress related illness?
My biggest learning throughout my many years in this complex field is “You can develop competencies and you can build
upon expertise; you can even identify and change individual’s behaviours. But the one thing you cannot do is teach
attitude; this comes from within as a result of our core values”.
For more detailed information on iWAM and the related services I provide please click here.